Our promises, in writing.

1About these Terms and Bambusa

These Terms and Conditions (“Terms”) are a legally binding agreement between you and Bambusa. They apply to your use of bambusa.co.in and to every order you place with us. By accessing the Website, creating an account or placing an order, you confirm that you have read, understood and accepted these Terms, our Privacy Policy and every policy they refer to.

The Website is owned and operated by SBK Vision, a proprietorship, trading as Bambusa, with its registered office at Sripuria, Tinsukia, Assam – 786125 (GSTIN: 18BWEPC3788A1ZP). Bambusa is a trademark-registered company, and BAMBUSA is a registered trademark.

These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it, and need no physical or digital signature.

We may change these Terms at any time by posting the updated version on the Website with a new “last updated” date. The version in force on the date of your order governs that order. If you keep using the Website after a change, you accept it. If you do not agree to the Terms, you must stop using the Website.

2Definitions and interpretation

• “Bambusa”, “we”, “us”, “our” means the business described in section 1.
• “You”, “your” means anyone who visits the Website, registers an account or buys Products.
• “Website” means bambusa.co.in, its pages, tools (including the Plant Match quiz) and content.
• “Products” means the live plants, pots, planters, accessories and other goods we sell.
• “Order” means a request to buy Products placed through the Website.
• “Business Day” means any day other than a Sunday or a public holiday in India.

Headings are for convenience only. “Including” means “including without limitation”. A reference to a law includes that law as amended or replaced.

3Eligibility and your account

You must be at least 18 years old and able to enter a binding contract under the Indian Contract Act, 1872 to place an Order. If you are under 18, a parent or guardian must place the Order and accepts these Terms on your behalf.

You need a Bambusa account to check out. You must give accurate, current and complete details (name, delivery address, PIN code, phone number and email) and keep them updated. We are not responsible for failed or delayed delivery caused by wrong or incomplete details.

You are responsible for your login details and for all activity under your account. Tell us at help@bambusa.co.in straight away if you suspect misuse. Accounts are personal and may not be shared or transferred. We may suspend or close an account and cancel Orders if we reasonably suspect fraud, false information, abuse or a breach of these Terms.

4Products, plant nature, care and safety

Natural products. Live plants vary in leaf shape, colour, size, height, stem count and pot. The plant you receive may differ from the photos on the Website. Size labels such as Small, Medium and Large are approximate guides, not exact measurements. Such variation is not a defect.

Transit stress. Some leaf drop, drooping, minor leaf marks or soil movement after transit is normal and is not a defect.

Care guidance. Care information on the Website, care cards and the Plant Care library is general guidance for typical Indian conditions. Results depend on your light, watering, climate, handling and pests, which we do not control. We do not guarantee that any plant will survive, flower or reach a particular size.

Safety. Some plants are toxic to pets or people if chewed or eaten, and a plant marked pet friendly can still upset a pet’s stomach. Our safety notes are general information, not medical or veterinary advice, and are not exhaustive. Keep all plants, soil, fertiliser and pots away from children and pets, and choose plants that suit your home. If a person or pet eats any part of a plant, contact a doctor or vet immediately.

Pots and accessories. Stated pot sizes are approximate diameters. Check the pot size against your plant’s nursery-pot width before ordering. Colours and finishes, such as matte black and brushed silver, may vary slightly by screen and batch.

Suggestions. The Plant Match quiz and any recommendations are suggestions only.

Availability. All Products are subject to availability. We may limit quantities or stop selling any Product at any time. If we cannot supply an item you ordered, we will tell you and refund it.

5Pricing, taxes and order acceptance

All prices are in Indian rupees (INR) and include applicable taxes unless stated otherwise. Delivery is free when your plant order is above ₹999 after discounts, and costs ₹99 below that. We issue a tax invoice for every Order. If you need an invoice in a business name, give us your GSTIN at checkout.

Prices and offers can change without notice, but a change does not affect an Order we have already accepted. If a Product is listed at a wrong price or with a clear error, we may cancel the Order and refund you in full.

Your Order is an offer to buy. A contract is formed only when we confirm the Order by email, SMS or WhatsApp, or dispatch the Products, whichever is earlier. We may refuse or cancel any Order, in whole or in part, for reasons including stock shortage, pricing or listing errors, an undeliverable address, suspected fraud or resale, or a breach of these Terms. If we cancel after you have paid, we will refund the amount paid for the cancelled items.

Products are sold for personal use. Bulk or commercial purchases need our written approval.

6Payment

Payments are processed by Cashfree and accept UPI, credit and debit cards, net banking and wallets. You are taken to Cashfree’s secure payment page and returned to the Website once payment is confirmed. Bambusa does not see or store your card or bank details. Cashfree’s terms, and those of your bank and card network, apply to the payment, and we are not responsible for their errors, downtime or charges.

Your Order is confirmed only after we receive payment. You confirm that you are authorised to use the payment method you choose.

If money is debited but your Order is not confirmed, do not pay again. Write to help@bambusa.co.in with your payment reference. Any amount wrongly debited will be refunded to the original payment method, and banks can take several days to credit it.

If you raise a chargeback or payment dispute without contacting us first, we may submit evidence of the Order, delivery records, photographs and our communications to the gateway or bank, and may suspend your account while the dispute is open.

7Shipping and delivery

We aim to deliver plant orders within 3–5 Business Days of the order date, excluding Sundays and public holidays. This is an estimate, not a guaranteed date. Pots, accessories and multi-item Orders may ship separately or take longer.

We deliver only to PIN codes our courier partners serve. Remote locations may take longer or be unavailable. We may refuse an Order for a PIN code we cannot reach, and if you have already paid we will refund you.

Delays can be caused by weather, extreme heat or cold, courier disruption, strikes, festivals or other events outside our control, and we are not liable for them. To protect live plants, we may postpone dispatch when conditions are unsafe for transit.

You must give a complete, correct address and phone number and be available to receive the parcel. If delivery fails because the address is wrong, you cannot be reached, you refuse the parcel or nobody is available after three attempts, we may cancel the Order. You are then liable for the delivery and return costs, which we may deduct from any refund. Plants that perish because delivery failed for these reasons are not refundable.

Ownership of the Products passes to you when we receive full payment, and risk passes to you on delivery. Open the box as soon as it arrives, lift the plant out by the pot rather than the stems, and keep the packaging until any claim is settled. We recommend recording an unboxing video.

8Plant guarantee

For damage in transit, a broken pot, a wrong item or a missing item, write to help@bambusa.co.in within 24 hours of delivery with your order number, clear photos of the Product and packaging, and preferably an unboxing video. We will review the evidence and, if the claim is valid, replace the item, issue store credit or refund its price, at our discretion.

For any other plant-health concern, the 30-day plant guarantee below applies.

Our 30-day plant guarantee applies if a plant fails to settle in within 30 days of delivery even though you followed its care guide. Write to help@bambusa.co.in with your order number and dated photos showing the plant and where it is kept. We will review the claim and, if it qualifies, replace the plant, issue store credit or refund the price paid, at our discretion, once per order item.

The guarantee does not cover problems caused by overwatering or underwatering, wrong light or temperature, pests or disease that develop after delivery, repotting, pruning or moving the plant, damage by pets or children, falls, extreme weather, neglect, seasonal dormancy, normal leaf drop while the plant settles in, or natural variation. It also does not apply to claims made after 30 days or without photos.

Please keep the plant, pot and packaging until we confirm. We may ask for more photos, a video or care details. We decide each claim reasonably and in good faith, and the remedy described here is your sole remedy for the claim, to the extent the law allows. If the same plant is out of stock, we may offer a similar plant or store credit. A replacement is covered only for the unexpired part of the original 30 days. The guarantee covers the price of the plant. Delivery fees are refunded only where the item arrived damaged or wrong because of our error. Pots and accessories are covered by section 9.

9Cancellations, returns and refunds

• Cancellation. You can cancel an Order before it is dispatched by emailing help@bambusa.co.in, and we will refund it in full. Once dispatched, an Order cannot be cancelled.
• Live plants. Plants are perishable, so we do not accept returns or exchanges for change of mind, wrong choice or space not suiting the plant. Damaged or unwell plants are handled under section 8.
• Pots and accessories. You may request a return within 7 days of delivery if the item is unused, undamaged and in its original packaging. Contact us first. You pay return shipping unless the item is defective or wrong. We inspect returned items and may refuse a return or reduce the refund if the item is used or damaged.
• Refunds. Approved refunds go to the original payment method within 7 Business Days of approval. Your bank may take extra days to show the credit.
• Delivery charge. If a partial cancellation or return takes your Order below the free-shipping threshold, we may deduct the ₹99 delivery charge from the refund.
• Unapproved returns. Parcels sent back without our approval are not refundable, and we are not responsible for parcels lost in return.

10Promotions, coupons and offers

Offers apply for limited periods and only on their stated conditions. They cannot be combined unless we say so, have no cash value and can be withdrawn at any time. We may cancel Orders or reverse discounts obtained through misuse, multiple accounts or pricing errors.

11Reviews and user content

Reviews, photos and messages you post must be genuine, based on your own purchase and lawful. Do not post content that is false, abusive, defamatory, infringing or that contains another person’s personal information. You confirm that you own the content or have the right to share it.

You give Bambusa a free, worldwide, perpetual, non-exclusive, sublicensable licence to use, reproduce, edit, display and publish your content on the Website, social media and marketing materials. We may moderate or remove content at any time, but we do not have to. We do not endorse user content and are not liable for it.

12Trademark and intellectual property

Bambusa is a trademark-registered company. The BAMBUSA name, logo, domain name, packaging and brand identity are protected by trademark law and other intellectual property laws. The Website’s text, photographs, plant care guides, Plant Match quiz, graphics, layout, code and product and pot designs belong to Bambusa or its licensors and are protected by the Copyright Act, 1957 and other laws.

We give you a limited, personal, non-commercial, revocable and non-exclusive licence to use the Website and share links to our pages. You must not:

• copy, scrape, mirror, frame, modify, resell or republish our content without our written permission;
• use automated tools or data mining on the Website, including to train machine-learning models;
• use BAMBUSA, or any confusingly similar name, logo, domain name, social handle, hashtag or keyword, to advertise or sell goods or services, or to suggest a link with us;
• register a domain name or social media handle that is confusingly similar to ours; or
• remove or alter any trademark or copyright notice.

All goodwill from use of the BAMBUSA name belongs to Bambusa. We may take civil and criminal action against infringement. To report misuse, write to help@bambusa.co.in.

13Acceptable use

You agree not to use the Website to break the law, place false or speculative Orders, commit fraud, misuse offers or open multiple accounts to get them, resell Products without approval, or harass our staff or other users. You also agree not to upload malware, probe or overload the Website, bypass its security, use bots or scrapers, or impersonate anyone. We may investigate, block access, cancel Orders and report suspected offences to the authorities.

14Third-party links and services

The Website may link to third-party sites and services, such as social media, payment and courier providers. We do not control or endorse them and are not responsible for their content, policies or conduct. Your dealings with them are at your own risk and subject to their terms. Courier partners are independent carriers, and we are not liable for their acts except where the law requires.

15Privacy, data and communications

We collect and use your personal information, such as name, address, phone, email, order history, device and usage data, to process Orders, deliver, give support, prevent fraud, improve the Website, meet legal duties and, with your consent, send marketing. We share it with service providers such as Cashfree, couriers and analytics tools only as needed, and we do not sell it. Our Privacy Policy on this page explains this in full and forms part of these Terms.

By placing an Order you agree to receive order and delivery updates by email, SMS, phone call and WhatsApp. You can opt out of marketing at any time through the unsubscribe link or by emailing help@bambusa.co.in. Order-related messages will continue. The Website uses cookies for basic functions and analytics, and you can manage them in your browser. We may keep records of Orders, photos and communications for legitimate business and legal purposes.

16Disclaimers

To the fullest extent the law allows, the Website and Products are provided “as is” and “as available”. We do not promise that the Website will be uninterrupted or error free, that its content is complete, or that a plant will thrive in your conditions. Except as stated in these Terms, we disclaim all other warranties, express or implied, including those of merchantability and fitness for a particular purpose. Nothing in this section removes rights you have as a consumer under law.

17Limitation of liability

To the fullest extent the law allows, Bambusa and its owners, partners, directors, employees and agents are not liable for indirect, incidental, special or consequential loss, loss of profit, data or goodwill, or for loss caused by events beyond our reasonable control, your failure to follow care instructions, or the acts of third parties such as couriers and payment providers. Our total liability for any claim relating to an Order or the Website is limited to the amount you paid for the Product that gave rise to the claim.

Nothing in these Terms limits liability for fraud or for anything that cannot be limited by law, including your rights under the Consumer Protection Act, 2019.

18Indemnity

To the extent the law allows, you agree to indemnify and hold harmless Bambusa and its owners, partners, directors, employees and agents against claims, losses, penalties, costs and reasonable legal fees arising from your breach of these Terms, your misuse of the Website or Products, content you submit, your violation of any law or third-party right, or your use of Products contrary to the safety information we give.

19Force majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including floods, earthquakes, extreme weather, epidemics, lockdowns, strikes, riots, war, government orders, power or internet failure, courier or payment gateway outage, cyberattack, plant disease, crop failure or supplier failure. Our duties are suspended for as long as the event lasts. We may cancel affected Orders and refund the amount paid for undelivered items.

20Suspension and termination

We may suspend or end your access or account, with or without notice, if you breach these Terms, misuse the Website or the law requires it. You may close your account by emailing help@bambusa.co.in once your pending Orders are complete. Ending your access does not affect rights that have already arisen. Sections on intellectual property, disclaimers, liability, indemnity and governing law continue after termination.

21Grievance redressal

Under the Consumer Protection (E-Commerce) Rules, 2020, you can raise a complaint with our Grievance Officer:

• Name and designation: Biprodeep Choudhury, Grievance Officer
• Email: help@bambusa.co.in
• Address: SBK Vision (trading as Bambusa), Sripuria, Tinsukia, Assam – 786125
• Hours: Monday to Friday, 10:00 am to 6:00 pm IST

Include your order number, a description of the problem and any photos. We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt. Privacy complaints follow the same route, as set out in section 14 of the Privacy Policy.

22Governing law, disputes and jurisdiction

These Terms and any dispute arising from them are governed by the laws of India. Please first contact our Grievance Officer so we can try to resolve the matter amicably within 30 days. If it is not resolved, and subject to your right as a consumer to approach the appropriate Consumer Commission, the courts at Tinsukia, Assam (PIN 786125) have exclusive jurisdiction.

23General provisions

• Entire agreement. These Terms and the policies they refer to, including the Privacy Policy, are the entire agreement between you and Bambusa for the Website and your Orders.
• Severability. If any part is held invalid, the rest stays in force.
• No waiver. A delay or failure to enforce a right is not a waiver of it.
• Assignment. We may transfer our rights and duties under these Terms. You may not without our written consent.
• Notices. We may notify you by email, SMS, WhatsApp or a notice on the Website. You can notify us at help@bambusa.co.in.
• Relationship. Nothing here makes you our partner, agent or employee.
• Language. The English version prevails over any translation.
• Records. Our electronic records of Orders and communications are accepted as evidence unless shown to be wrong.

24Contact us

Bambusa (SBK Vision), Sripuria, Tinsukia, Assam – 786125. Email: help@bambusa.co.in. Website: bambusa.co.in. Last updated: 26 October 2026.

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1Who we are and what this policy covers

This Privacy Policy explains how personal information is collected, used, shared and protected when you use bambusa.co.in (the “Website”) or buy from Bambusa. The Website is operated by SBK Vision, a proprietorship (GSTIN: 18BWEPC3788A1ZP), trading as Bambusa. Bambusa is a trademark-registered company. In this policy, “we”, “us” and “our” mean SBK Vision trading as Bambusa.

We follow the Information Technology Act, 2000, the rules made under it and the Digital Personal Data Protection Act, 2023. By using the Website or placing an Order, you agree to this policy and to our Terms & Conditions.

2Information we collect

• Account and order details: name, email, phone number, delivery and billing address, PIN code, order history and wishlist.
• Payment information: payments are handled by Cashfree. We receive the payment status and reference, not your card, UPI PIN or bank login details.
• Communications and claims: messages you send us, and photos or videos you share for damage or guarantee claims.
• Plant Match quiz answers: your answers about your home, light and style, used to suggest plants.
• Reviews and content: reviews, photos and other content you choose to post.
• Device and usage data: IP address, browser, device type, pages viewed and referral source, collected through cookies and similar tools.

We collect this information from you directly, from your use of the Website, and from our payment and courier partners.

3How we use your information

We use your information to:

• create and manage your account and process, deliver and support your Orders;
• confirm payments, issue invoices and handle refunds and claims;
• send order, delivery and service updates by email, SMS, call and WhatsApp;
• recommend plants and personalise the Website;
• detect and prevent fraud, abuse and security incidents;
• improve the Website, products and customer service;
• send marketing messages, where you have agreed to receive them; and
• meet legal, tax and accounting duties and enforce our Terms.

We rely on your consent, on what is needed to carry out your Order, and on legitimate uses permitted by law.

4Who we share information with

We do not sell your personal information. We share it only as needed with:

• Payment provider: Cashfree, to process your payment.
• Courier and logistics partners: your name, address and phone number, to deliver your Order.
• Service providers: website hosting, email and messaging, customer support and analytics providers, who act on our instructions.
• Authorities and advisers: government bodies, courts, tax authorities, lawyers and accountants, where the law requires or to protect our rights.
• Business transfer: a buyer or successor, if the business is sold or restructured.

We ask our partners to protect your information and to use it only for the purpose we shared it.

5Cookies and similar tools

The Website uses cookies to keep you signed in, remember your cart and wishlist, keep the Website secure and understand how it is used. You can block or delete cookies in your browser settings, but parts of the Website, such as the cart and checkout, may stop working properly.

6Marketing messages

We send newsletters, plant drops and offers only if you have joined our list or agreed to receive them. You can opt out at any time through the unsubscribe link in an email, by replying STOP where offered, or by writing to help@bambusa.co.in. Order and delivery messages are service messages, and we will continue to send them while you have an active Order.

7How long we keep information

We keep your information for as long as your account is active and as needed to deliver Orders, handle claims and refunds, resolve disputes and meet legal, tax and accounting duties. Invoices and transaction records are kept for the period the law requires. When information is no longer needed, we delete it or make it anonymous.

8Security

We use reasonable technical and organisational safeguards, such as access controls and encrypted connections, and rely on Cashfree’s secure payment page so that we never handle your card details. No online system is completely secure, so we cannot guarantee absolute security. Please protect your password and tell us at help@bambusa.co.in if you suspect misuse of your account.

9Your rights

Subject to the law, you can ask us to:

• tell you what personal information we hold about you and how we use it;
• correct or update inaccurate or incomplete information;
• delete your information, unless we must keep it for legal or legitimate business reasons;
• withdraw your consent to marketing or other consent-based use; and
• name a person to exercise your rights on your behalf if you are unable to.

Write to help@bambusa.co.in with your request. We may need to verify your identity first. If you are not satisfied with our response, contact our Grievance Officer in section 14. Withdrawing consent or asking for deletion may limit our ability to serve you, for example by preventing us from delivering an open Order.

10Children

The Website is meant for adults. We do not knowingly collect personal information from anyone under 18 without a parent or guardian’s consent. If you believe a child has given us information, write to help@bambusa.co.in and we will delete it.

11Where information is processed

Our service providers may store or process information on servers inside or outside India. Where this happens, we take reasonable steps to make sure your information stays protected as this policy describes and as the law requires.

12Third-party links

The Website may link to other sites, such as social media pages. We do not control their privacy practices and are not responsible for them. Please read their policies before sharing information there.

13Changes to this policy

We may update this policy from time to time. The updated version applies from the date we post it on the Website, shown in “last updated” below. If you keep using the Website after that date, you accept the changes.

14Grievance Officer and contact

For privacy questions, requests or complaints, contact our Grievance Officer:

• Name: Biprodeep Choudhury
• Email: help@bambusa.co.in
• Address: SBK Vision (trading as Bambusa), Sripuria, Tinsukia, Assam – 786125
• Working hours: Monday to Friday, 10:00 am to 6:00 pm IST

We acknowledge complaints within 48 hours and aim to resolve them within one month. Order and delivery complaints are covered in section 21 of the Terms & Conditions. Last updated: 26 October 2026.

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