Frequently asked questions.

Plants are carefully secured and protected for transit, with care guidance included.

Every plant is delivered in 3–5 business days from the day you order, excluding Sundays and public holidays. Your account shows the expected delivery window for each order.

Contact Bambusa promptly with your order details and photos so our team can help.

Yes. Our care library and support team can help you choose the right routine.

Yes. Please sign in or create a free account before checkout. It links your order to you, shows the delivery window in your account and lets you review the plants you receive.